The instructions were sent separately by email and were clear and concise.

The rollers arrived yesterday and I installed them today. However, it made not difference and the $%^# thing still jammed! After another pass on the internet, I read that only genuine HP parts work and shortly after I found. I was able to install the tray 2 roller, but could not find instructions for the tray 1 device. I had read on the internet that you could replace the pickup rollers, so I bought a 'kit' from an internet mail order service. The printer would jam on every page from either tray 1 or 2 then go into a 'initializing' mode for several minutes.

Thank you, for the parts and instructions! I was about to give up on my HP CP2025 color laser printer, except that I had about $1000 worth of toner left from when I had my consulting business. but more so because of the personal service that is so rare today.

not just because of their fair pricing and quick, efficient shipping. then Kathy sent me a rebate form I knew nothing about to make sure I received my $100 rebate gift card from HP! my order will arrive within 24 hours again. And again, Kathy sent me a nice follow up email along with the UPS tracking number. their prices clobbered the 'special prices' I had been given at the 'big box' office supply store. I decided to check prices for the toners I routinely used. The item was sitting at my doorstep within 24 hours as promised.įast forward to yesterday. Kathy was awesome and assured me she could get me the correct part after verifying the make and model of my laser printer. a 'big box' office supply store had shipped me the wrong item and I was stuck. She was very friendly and helpful.Ī few months ago I needed a part in a hurry. When a minor mistake was made in shipping information of one order, Kathy immediately called and offered to correct it.

Kathy or one of the staff always emailed me to confirm the placement of the order and the shipping information, so I never wondered about the status of my order. I had scoured the internet looking for service manuals, and I found every one that I needed in one place on their site. Also, their website automatically provides a link to download the service manual or instructions related to the part or model of printer. All of my orders shipped either on the same day or early on the next day, and they always arrived within two days, even when I chose ground shipping. generally has the lowest or second lowest prices, but they don’t sacrifice customer service for the low cost. I’ve searched many other online parts stores, but their selections aren’t as good, and they can’t match the prices. They offer an extensive inventory of printer parts, including hard-to-find pieces for fusers and old models. I love, and that praise is not high enough. I’ve been meaning to write a testimonial for for a while, and talking to you this morning inspired me to do it now.

Hp 5200 all in one printer cartridge